Last Updated: 28/7/2023
Thank you for shopping at Jinburo. We want you to be completely satisfied with your purchase, and we understand that sometimes returns and refunds may be necessary. This Returns & Refunds Policy outlines our procedures for returns, exchanges, and refunds. By making a purchase on our website, you agree to the terms and conditions set forth in this policy.
- Returns Eligibility:
1.1. Defective or Damaged Products: If you receive a defective or damaged product, please contact our customer support team within 5 days from the date of delivery. We may request photographic evidence of the issue to facilitate the return process.
1.2. Incorrect Item Received: In the event that you receive the wrong item in your order, please notify us within 5 days from the delivery date, and we will arrange for the correct item to be shipped to you, or issue a refund or store credit, based on your preference.
1.3. Change of Mind: If you simply change your mind about a product, you may return it within 14 days from the date of delivery. However, please note that the item must be in its original condition, unused, and in the original packaging. We reserve the right to deny returns if the item does not meet these criteria.
- Return Process:
2.1. Contact Customer Support: To initiate a return, please contact our customer support team via jinburo@gmail.com within the applicable timeframe, specifying the reason for the return.
2.2. Return Authorization: Upon review of your request, we will provide you with a Return Authorization (RA) number. Please include this number on the return package for efficient processing.
2.3. Packaging and Shipping: Carefully package the item(s) you wish to return, including all original accessories and materials. You are responsible for covering the shipping costs for returns, except in cases where the return is due to a defective, damaged, or incorrect item.
- Refunds and Store Credit:
3.1. Refunds: Upon receiving and inspecting the returned item, we will process the refund using the original payment method. Please note that the time it takes for the refund to appear in your account may vary depending on your payment provider.
3.2. Store Credit: If you prefer, we can issue store credit for the refunded amount, which you can use for future purchases on our website. Store credit will be provided in the form of a unique code emailed to you.
- Non-Refundable Items:
The following items are non-refundable:
- Gift cards and store credit.
- Downloadable digital products.
- Personalized or custom-made items.
- Exchanges:
If you would like to exchange a product for a different size, color, or model, please follow the standard return process outlined above, and then place a new order for the desired item.
- Cancellations:
If you wish to cancel an order, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but if the order has already been processed and shipped, it may not be possible to cancel it.
- Contact Us:
If you have any questions or concerns regarding our Returns & Refunds Policy, please don't hesitate to contact us at:
jinburo@gmail.com
By making a purchase on our website, you acknowledge that you have read and understood this Returns & Refunds Policy and agree to its terms. This policy does not affect your statutory rights as a consumer.